At Hometown Pharmacy, your trust means everything to us. We don’t just take care of your health—we also take care of your personal information with the same level of respect, responsibility, and care. This Privacy Policy explains how we collect, use, protect, and share your information—and how we keep you in control of it.

1. What Information We Collect

We only collect the information we need to serve you better. That includes:

Personal Information

• Your name, address, phone number, date of birth, and email

• Insurance details, including Medicare or Medicaid IDs

• Emergency contact information

Health Information

• Your prescriptions, medical history, allergies, and current medications

• Physician information and relevant healthcare notes

• Immunization and vaccination records

Payment Information

• Billing address and payment method (cash, card, or insurance)

• Transaction history

Technology & Communication Data

• When you visit our website or message us online, we may collect:

  • IP address, browser type, device info

  • Interaction with forms, chats, or online orders

2. How We Use Your Information

We use your information strictly to serve you and comply with regulations. Here’s how:

• To fill and manage prescriptions accurately

• To provide medication counseling, refills, and delivery

• To coordinate with your doctor or insurance provider

• To bill you or your insurer correctly

• To send refill reminders, health updates, or promotions (only with your permission)

• To improve your experience—online and in person

We will never sell your information. Not now, not ever.

3. How We Protect Your Information

Your privacy is protected with both digital and physical safeguards:

• Encrypted data storage

• Secure pharmacy management systems

• Restricted access to health records (only authorized staff)

• Staff trained in HIPAA compliance and patient confidentiality

• Security cameras and alarm systems in-store to protect physical records

4. When & Why We Share Your Info

We only share your information when necessary, such as:

• With your doctor or healthcare provider (to coordinate care)

• With your insurance or Medicare/Medicaid plan (to process claims)

• With legal authorities only if required by law (like public health reporting or fraud prevention)

In all cases, we follow strict federal and state laws including HIPAA (Health Insurance Portability and Accountability Act).

5. Your Rights as a Patient

You have full control over your personal health information. You have the right to:

• Request a copy of your medical or prescription records

• Ask us to correct any incorrect or outdated info

• Limit how we use or share your info (where legally allowed)

• Opt out of non-essential communications (like marketing emails)

• File a complaint if you believe your privacy has been violated

To exercise any of these rights, just call us or stop by. No red tape. No runaround.

6. Cookies & Website Use

Our website may use cookies to make browsing smoother, remember preferences, and improve your experience. You can always adjust your browser settings to manage or block cookies.

We do not collect personal health information through cookies.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe your child’s information was shared with us unintentionally, please contact us and we’ll take care of it immediately.

8. Changes to This Policy

If we make any changes to our privacy practices, we’ll update this page and post a notice in our store or on our website. The date at the top will reflect the latest revision.

9. Contact Us

Still have questions? We’re here to help.

📍 Hometown Pharmacy
450077 State Road 200, Unit 4
Callahan, FL 32011
📞 (904) 515‑0929
📠 (844) 324‑8493
📧 info@hometownpharmacy.com

At Hometown Pharmacy, your information is just as safe as your health is important.
Thank you for trusting us with both.