Terms & Conditions
Effective Date: 07-07-2025
Welcome to Hometown Pharmacy—where care feels personal and service is real. These Terms & Conditions outline the rules and expectations for using our services, whether in-store, by phone, or online. By using our services, you’re agreeing to the terms below. If you ever have questions, we’re just a call or visit away.
1. Our Promise to You
We’re committed to:
Providing accurate, timely, and respectful pharmacy services
Keeping your personal and health information private (see our Privacy Policy)
Making sure your prescriptions are safe, legally compliant, and correctly filled
Offering fair, transparent pricing with no surprise charges
2. Your Responsibility as a Customer
When you use our services, we ask you to:
Provide accurate, up-to-date information about your health and insurance
Tell us about any allergies or changes in your medication history
Ask questions if something is unclear—we’re always happy to explain
Pay your copays, cash prices, or outstanding balances in a timely manner
Be kind and respectful—our staff is here to help
3. Prescription Policy
We can only fill prescriptions written by licensed healthcare providers.
Controlled substances and certain medications may require additional documentation or ID.
We may contact your prescriber or insurance company for clarifications, approvals, or refills.
We reserve the right to refuse service if a prescription appears fraudulent or unsafe.
4. Insurance & Payment Terms
We accept most major insurance plans, Medicare, and Medicaid.
If your insurance denies coverage, we’ll do our best to help you explore affordable alternatives.
Payment is due at the time of service unless previously arranged.
Cash-paying customers will always receive clear pricing up front.
5. Returns & Refunds
For safety reasons, we cannot accept returns or exchanges on prescription medications once they’ve left the pharmacy.
If we made a mistake (wrong medication, incorrect dosage, etc.), we’ll fix it immediately and at no cost to you.
OTC items may be returned unopened and unused within 7 days with receipt.
6. Use of Our Website and Online Tools
By using our website, you agree not to misuse or attempt to gain unauthorized access to any systems.
Information provided on our site is for general guidance—it is not a substitute for professional medical advice.
You must be 18 or older to use online refill or consultation services.
7. Delivery & Shipping Terms
We offer delivery, curbside pickup, and shipping within approved areas.
Same-day delivery may depend on time of request and availability.
Please ensure someone is available to receive the medication, especially for temperature-sensitive or controlled items.
Missed deliveries may be rescheduled; additional fees may apply for re-attempts in some cases.
8. Vaccination & Clinical Services
Vaccination services are provided by licensed professionals according to CDC and state guidelines.
We may require ID and consent forms before administering vaccines.
Some services may be subject to insurance approval or out-of-pocket costs.
9. Limitation of Liability
While we work hard to provide accurate and timely service, Hometown Pharmacy is not liable for:
Delays caused by prescriber response times, insurance processing, or supply chain issues
Adverse reactions to medications outside of prescribed or labeled use
Misuse of information provided on our website or social media
10. Updates to These Terms
We may update these Terms & Conditions occasionally to reflect changes in laws, services, or pharmacy operations. When we do, we’ll post the new version online and update the effective date. Continued use of our services means you agree to the updated terms.
11. Contact Us Anytime
We’re people first—and we’re here to help. If something isn’t clear or doesn’t feel right, reach out.
📍 Hometown Pharmacy
450077 State Road 200, Unit 4
Callahan, FL 32011
📞 (904) 515‑0929
📠 (844) 324‑8493
📧 info@hometownpharmacy.com
Thanks for choosing Hometown Pharmacy—where your care, your time, and your trust truly matter.
Why Hometown?
Because you deserve more than a counter and a receipt.
We greet you by name, ask how your mom is doing, and actually listen when you talk about your health.
Need curbside pickup during soccer practice or meds shipped to grandma’s? Consider it done.
No confusing jargon. Just clear answers to questions like “Can I take this with coffee?” or “Will this make me drowsy at work?”
No matter your insurance plan, you get the same patient-first care. And if you’re paying cash? We’ll help you find the most affordable option.
We live here. We shop here. We care here. And every time you support us, you support Callahan.
Need flea meds or a refill for your pup’s thyroid pill? We’ve got your pets covered too.
No robots. No endless hold music. Just real people who answer the phone and care enough to help.