Asked Frequently
Answered Honestly, You Can Count On
We know healthcare can come with a lot of questions—and we’re here to make things clearer. From prescriptions and payments to insurance, deliveries, and everything in between, you’ll find straightforward answers right here. And if you don’t see your question below, don’t worry—just give us a call. We’re always happy to help.
Questions About OTC's
Q1. Do I need a prescription to buy OTC medications?
Nope! OTCs are available without a prescription—just walk in and pick what you need.
Q2. Can I ask the pharmacist for help choosing the right OTC product?
Absolutely! We’ll gladly guide you to the safest and most effective option for your needs.
Q3. Do you carry natural or herbal remedies too?
Yes, we stock a range of wellness products including vitamins, supplements, and herbal alternatives.
Q4. Are your OTC products competitively priced?
Very much so—we aim to keep OTC items affordable, with frequent in-store deals.
Q5. Can OTC items be included in deliveries?
Yes! Just call or message us—your OTC products can be delivered along with your prescriptions.
Questions About Prescriptions
Q1. Can you transfer my prescriptions from another pharmacy?
Yes, just give us a call—we’ll handle the entire transfer process for you.
Q2. How fast can you fill my prescription?
Most prescriptions are ready within 10–15 minutes. We’ll notify you when it’s done.
Q3. Can I get partial fills if my full prescription isn’t ready?
Yes, if allowed by your doctor and insurance, we can provide a partial fill to get you started.
Q4. Do you stock specialty medications?
We carry a wide range and can quickly order most specialty meds if they’re not in stock.
Q5. Do you offer automatic refills?
Yes! We can set you up with auto-refill reminders or med synchronization for your convenience.
Questions About Insurance's
Q1. Do you accept all major insurance plans?
Yes, we accept most commercial insurance plans as well as Medicare and Medicaid.
Q2. Can you help me understand what’s covered under my plan?
Of course! Our team will help break it down in simple, clear language—no insurance jargon here.
Q3. What if my insurance won’t cover a medication?
We’ll contact your doctor for alternatives or help find discount options for you.
Q4. Do I need my insurance card every time I refill?
No, once it's on file, we’ve got it covered—but bring it in if there are any updates.
Q5. Will you contact my insurance if something gets denied?
Yes—we’ll handle the back-and-forth so you don’t have to deal with the paperwork headache.
Questions About Medicare/Medicaid
Q1. Do you accept Medicare and Medicaid?
Yes! We’re fully equipped to serve patients with Medicare and Medicaid coverage.
Q2. Can you explain my benefits in plain language?
Definitely. We know it’s confusing—our team will break it down for you clearly.
Q3. Can I get vaccines with Medicare coverage here?
Yes, most common vaccines are covered under Medicare Part D—and we administer them on-site.
Q4. Will Medicaid cover OTC medications?
Some OTCs may be covered—ask our staff to help check your plan’s eligibility.
Q5. Do you help with Medicare Part D enrollment or questions?
Yes! We provide guidance during open enrollment and help you compare your options.
Questions About Copays & Payments
Q1. What payment methods do you accept?
We accept cash, credit/debit cards, HSA/FSA cards, and many prescription discount cards.
Q2. Can I pay my copay online or over the phone?
Yes—call us for quick payment or ask about secure links we can text to you.
Q3. Do you offer affordable cash prices for uninsured patients?
Absolutely. Many prescriptions are available at competitive cash rates—just ask us!
Q4. What if I can’t afford my copay right now?
Talk to us—we’ll work with you to find savings options or temporary solutions.
Q5. Are there surprise fees I should know about?
Never. We’re upfront about every cost—no hidden charges, no gotchas.
Questions About Delivery & Shipping
Q1. Do you offer home delivery?
Yes! We provide reliable, same-day local delivery for eligible prescriptions.
Q2. Is delivery available for OTC and pet meds too?
Absolutely—just let us know what you need, and we’ll include them in your delivery.
Q3. Can you ship medications out of town or state?
Yes! We offer secure shipping options for patients who are traveling or out-of-state.
Q4. Is there a delivery fee?
Most local deliveries are free or have a very minimal charge—call us to confirm for your area.
Q5. How do I schedule a delivery?
Just call, text, or message us through our website or app—it’s that easy.
FAQ
Important FAQ's
Because we know your name, not just your prescription number—and we treat you like family.
Yes! You can speak to our pharmacist anytime, with no extra cost or appointment needed.
Definitely. Ask about our Med Sync program to simplify your refills and reduce confusion.
We sure do! We fill prescriptions for your furry family members—affordable and reliable.
We’re local, independent, and here for YOU—not corporate quotas. This is real care, rooted in community.